Material Aid Support

Thrive believes in doing all we can to build a strong community and create opportunities for social connection and a sense of belonging.

Our Services

At Thrive, we are grateful for the ongoing support of our local community, which allows us to provide essential items to families in need. As we do not receive government funding for material aid, all assistance is subject to availability.

Material Aid (Subject to Availability)

We provide essential items to families in our local community, including:

Non-perishable pantry items
Baby essentials (e.g. nappies, baby food)
Sanitary products
Toiletries

If you require assistance, please contact us to discuss your needs and arrange a suitable time to attend the office.

Contact us by:

Completing an enquiry via our Contact Us page
Calling our Katoomba office on (02) 4782 1555
Emailing info@thriveservices.org.au

Food Voucher Assistance

In partnership with Winmalee Neighbourhood Centre, we provide food vouchers to families with dependent children (under 18 years).

Eligibility criteria:

Living between Bullaburra and Mount Victoria
Have not received a voucher in the past 3 months

Please contact us directly to discuss eligibility and current availability.

Energy Bill Assistance (By Appointment Only)

Thrive provides support through the NSW Government’s Energy Accounts Payment Assistance (EAPA) scheme. EAPA assists people experiencing short-term financial hardship, crisis, or emergency who are struggling to pay their energy bill.

To access support through Thrive:

Call our office to discuss your situation
Staff will complete a brief assessment to determine eligibility

Please note: Appointment availability may be limited, as this support is provided in addition to our core programs.

You can also apply directly through Service NSW or other local non-government services:
https://www.service.nsw.gov.au/transaction/energy-accounts-payment-assistance-eapa-scheme

Contact your energy provider

After you have booked the appointment with our team, you should call your energy provider straight away to let them know you have applied for EAPA. Your energy provider cannot disconnect you while you’re waiting to be assessed for EAPA. You can also ask them what assistance they can offer you, such as payment options, switching energy plans, or starting a hardship plan.

Information, Advice & Referral

At Thrive, we work from a no wrong door approach. If our programs are not the right fit for your family, we will provide information, practical advice, and warm referrals to appropriate services to ensure you are supported.

In partnership with Winmalee Neighbourhood Centre, Energy Payments Assistance (EAPA) scheme, The Nappy Collective, Central Blue Mountains Rotary Club, Share the Dignity and Sleep Safe.

Thank you to all the generous community members and local organisations who have and continue to donate to us, without your support, this would not be possible!