FAQ

Frequently Asked Questions

When are you open?

Our fresh food hampers are available Monday, Wednesday and Friday between 1 pm and 3 pm. Our workers are available for EAPA appointments from 10am to 3 pm on Monday, Wednesday, and Friday. Our workers are  available 9am – 4pm for appointments please book in by calling the office on 47821555 or email info@thriveservices.org.au

Who can access your service?

Our service is open to all residents of Blue Mountains and Lithgow who are a family. Some programs are only available for parents with a child under 8 years of age; our emergency assistance is for families living between Hazelbrook and Katoomba.

Can I get help with food?

Fresh food is available Mondays, Wednesdays, and Fridays after 1pm (except public holidays). We access food from supermarkets through Second Bite. This is free to all residents in need from our office at 2 Station Street Katoomba. No ID is needed for fresh food

Please note we cannot put bags aside as supplies are limited

Food cards are available from Katoomba Thrive Office to assist with the cost of food for families.

A food card can be obtained every three months for residents living in the Katoomba to Bullaburra area. BANC in Blackheath offer food cards for residents living above Katoomba and Winmalee Neighbourhood Centre offers food cards from Hazelbrook to Lapstone

To apply for a food card you must show the workers an income statement from Centrelink, and  two (2) forms of ID. You can apply for a food card once every three (3) months.

Can I get help with my utility bill (electricity, gas and water)?

Thrive is a provider of EAPA vouchers to assist with the cost of these bills

To apply for an EAPA subsidy you must show us the whole bill, two (2) forms of ID, one must be a photo ID. You can be eligible for assistance twice per financial year for each utility bill. Please call to check if you are eligible on 47821555.

Can my family get help with housing?

Thrive Specialist Homelessness Services (SHS) workers can assist family groups in the Blue Mountains who are homeless or at risk of becoming homeless. We work closely with families, through case management, to secure long term sustainable housing. To book an appointment or ask for advice you can call 47821555 Monday to Friday 9am-4pm except public holidays. For out of hours emergencies call the crisis accommodation phone line Link2home 1800 152 152. If you are a single person needing housing support, you can either ring Link2home or contact Link Wentworth’s Adult homelessness service on 4777 8041 or community.services@linkwentworth.org.au

Can I get some help with my parenting?

Thrive family workers can provide support for you for parenting concerns in your home, or at our offices in Katoomba and Lithgow. Some of the more typical concerns might be managing an anxious child or a shy child, difficulty maintaining routines, balancing a family budget in these times, developing peer skills in children and deciding whether an issue needs to be explored further with specialists.

As well as one to one support, Thrive run several programs and activities you can book into, including the following:

Money Minded- budgeting skills for families on limited incomes

  • No Scaredy Cats- Managing children’s anxiety program for parents
  • Bringing up great kids- communicating with children at different ages and stages
  • Rock and Water- resilience program for tweens and teens
  • Love Bites – an interactive workshop for teens aimed at equipping them with the knowledge needed to have respectful relationships.
  • Black box parenting – supporting parents to think about how they interact with their children and how to manage some of the challenges of parenting after violence.
  • Parenting Children with ADHD – Practical strategies to empower parents to work with their child to cope with the many challenges of ADHD.
  • Keeping Children Safe -  aimed at enabling parents to recognise and understand child abuse and neglect and to support them to develop safe and effective parenting skills.
Do you offer group programs to support parents?

Our current group programs you can register for include

  • Money Minded- budgeting skills for families on limited incomes
  • No Scaredy Cats- Managing children’s anxiety program for parents
  • Bringing up great kids- communicating with children at different ages and stages
  • Rock and Water- resilience program for tweens and teens
  • Love Bites – an interactive workshop for teens aimed at equipping them with the knowledge needed to have respectful relationships. Take out positive parenting program add in all in red
  • Black box parenting – supporting parents to think about how they interact with their children and how to manage some of the challenges of parenting after violence.
  • Parenting Children with ADHD – Practical strategies to empower parents to work with their child to cope with the many challenges of ADHD.
  • Keeping Children Safe - aimed at enabling parents to recognise and understand child abuse and neglect and to support them to develop safe and effective parenting skills.

Supported Playgroups

Supported playgroups are an informal play session where you can meet other parents and your child can enjoy quality play experiences that support your child to build friendships and develop skills essential for starting school.

Playgroups are free and you can drop in anytime

  • Blackheath Public School Monday mornings during term time
  • Katoomba Guide Hall Thursday mornings during term time
Is your service confidential?

Thrive Services have a set of policies and procedures that support staff to deliver a quality professional and confidential services. If you have any questions, please check our confidentiality statement here.

How do I make a complaint?

If you are unhappy with any aspect of our service, you can lodge a written complaint here (hyperlink to customer feedback form attached) or you can speak to one of our team by phoning 47821555.

Can I volunteer or do work experience?

Our volunteer program is currently recruiting to fill roles that support our service in food services, supporting our DRIVE program, fundraising events and our community garden project. Our volunteer program can provide you with logbooks for recording your tasks, and skills to assist you in developing essential work experience for jobseekers.

Student placement enquiries are welcome, and we try to accommodate as many as possible. Please send details to info@thriveservices.org.au.

Are your staff trained?

All staff working at Thrive have the necessary qualifications in welfare or community services to deliver a professional, quality service. To see our current staff profiles, please check Our Team.

What services do you provide in Lithgow?

The Lithgow team provide family and parenting support. We also can provide EAPA vouchers on appointment and have a supply of Food Bank boxes for families in need.

Have more questions? Get in touch

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