FAQ

We are open by appointment only.

Our service is open to all residents of Blue Mountains and Lithgow who are a family. Some programs are only available for parents with a child under 18 years of age; our emergency assistance is for families living between Bullaburra and Mount Victioria, to make an appointment please call us on 4782 1555.

Families with children in their care under 18years old are able to access our emergency food pantry by making an appointment with our community liaison officer. 

Food cards are available from our Katoomba office for families with children in their care under 18 years of age. 

A food card can be obtained every three months for residents living in the Bullaburra to Mount Victoria area. Winmalee Neighbourhood Centre offers food cards from Hazelbrook to Lapstone

To access a food voucher, please call our office on 4782 1555 and make an appointment with our community liaison officer. 

If you require assistance with your energy bill, please call us on 4782 1555.

Thrive Specialist Homelessness Services (SHS) workers can assist family groups in the Blue Mountains who are homeless or at risk of becoming homeless. We work closely with families, through case management, to secure long term sustainable housing. To book an appointment or ask for advice you can call 47821555 Monday to Friday 9am-4pm except public holidays. For out of hours emergencies call the crisis accommodation phone line Link2home 1800 152 152. If you are a single person needing housing support, you can either ring Link2home or contact Link Wentworth’s Adult homelessness service on 4777 8041 or community.services@linkwentworth.org.au

Thrive family workers can provide support for you for parenting concerns in your home, or at our offices in Katoomba and Lithgow. Some of the more typical concerns might be managing an anxious child or a shy child, difficulty maintaining routines, balancing a family budget in these times, developing peer skills in children and deciding whether an issue needs to be explored further with specialists.

As well as one to one support, Thrive run several programs and activities you can book into. Check our events page to keep up to date with our programs.

Thrive Services offer group parenting programs including:

• Bringing Up Great Kids
• Anxiety Coach
• Black Box Parenting. 

Check our Parenting Programs webpage for information on dates these are running or email parentingprograms@thriveservices.org.au

Thrive Services have a set of policies and procedures that support staff to deliver a quality professional and confidential services. If you have any questions, please check our confidentiality statement here.

If you are unhappy with any aspect of our service, you can fill out our feedback form here or you can speak to one of our team by phoning 47821555.

If you are interested in volunteering with Thrive Services, please complete the expressions of interest form here and a team member will be in touch about current vacancies. 

Our volunteer program can provide you with logbooks for recording your tasks, and skills to assist you in developing essential work experience for jobseekers.

Student placement enquiries are welcome, and we try to accommodate as many as possible. Please send details to info@thriveservices.org.au.

All staff working at Thrive have the necessary qualifications in welfare or community services to deliver a professional, quality service. To see our current staff profiles, please check Our Team.

The Lithgow team provide family and parenting support. We also can provide EAPA vouchers on appointment.